Lately the cell coverage has been spotty in Arden's classroom. The school does have WiFi and Arden's phone is connected to it but we still seem to be having interment signal issues. The other day Arden sent me a text that said...
"58 one arrow down", but none of my return texts made it back to her phone. I quickly called the office and they put me through to the room, but I don't want that to ever happen again so I called AT&T to inquire about the poor signal quality and find an answer to our problem.
The CSR thought (and I agreed) that a good fix would be to install a MicroCell in Arden's classroom. A MicroCell creates a cell signal with the a wired Internet connect, Arden's class has ethernet. We have one in our house and get good results so I thought it was worth a try. A few minutes later the CSR explained that he thought he could help with the price (It's $200) because of the medical need. Later that afternoon I went to my local AT&T store, purchased the MicroCell and by the time I dropped it off at Arden's school, AT&T had credited the purchase price back to my cell phone bill.
As I was saying goodbye to the gentleman on the , I expressed my gratitude one more time and he responded, "Think nothing of it, my dad has diabetes... I understand."
A huge thank you to the kind CSR and another to AT&T for hiring great people who take the time to listen.